In this month’s employee spotlight, we’re getting to know Savita Savita from our Tier 1 Technical Support team. As part of the Customer Success division, Savita provides technical support and collaborates with FISPAN’s bank clients, addressing inquiries related to ERP errors and conducting general plug-in training
Savita graduated from Cegep de la Gaspésie et des Iles in Computer Science where she gained expertise in software programming, QA Testing, Networking, and the fundamentals of Information Technology. Prior to working at FISPAN, Savita worked as a Technical Analyst II, working on different Virtual Reality projects and assisting clients with VR gaming issues.
Why did you choose a career in FinTech?
My decision to embark on a career in Fintech stems from a genuine fascination with the intersection of technology and finance. The dynamic nature of this field allows me to continually explore new opportunities and stay at the forefront of innovation. I am also driven by an eagerness to learn more about banking, and leveraging technology to enhance financial services.
In your own words, how would you describe FISPAN?
I’ve made a significant transition from a backend position in my previous role to directly engaging with banking clients at FISPAN. This shift has provided me with invaluable exposure to the real-world intricacies of the fintech industry. The fast-paced environment at FISPAN is invigorating, and the talented and supportive colleagues around me contribute to a motivating work atmosphere. I find great satisfaction in the challenges and opportunities that come with this role, and the collaborative spirit within the team inspires me to continuously push my boundaries and contribute my best to the company’s success.
Savita with a few members of the Customer Success and Production Support team.
What is a typical workday like for you at FISPAN?
At FISPAN, my typical workday revolves around collaborating with clients and addressing any issues related to the plug-in. This involves providing prompt and effective solutions to ensure a seamless experience for our clients. I engage in ongoing communication, troubleshooting and proactive support to maintain a robust and reliable integration. The dynamic nature of clients' interactions keeps my day varied and requires adaptability to meet evolving needs. The overall focus is on delivering exceptional service and maintaining strong relationships.
What skills have been the most important for you so far in your career?
Adaptability and a positive attitude have been the cornerstone of my career success. The ability to adapt to changing circumstances has allowed me to thrive in diverse professional environments. Coupled with a positive attitude, my adaptability has not only helped me overcome challenges but also fostered a collaborative and motivated work environment.
What’s one thing you’ve learned since joining FISPAN?
Since joining FISPAN, I’ve learned the importance of proactive client engagement. Taking the initiative to understand and address their needs not only enhances the client experience but also strengthens the overall relationship. This approach ensures that potential issues are identified and resolved efficiently, contributing to the success of the company.
What is a fun fact about you?
A delightful aspect of my life is my passion for painting. Whenever I find myself in need of an emotional or creative release, I turn to my canvas and brushes. The vibrant colors and the act of bringing imagination to life on a blank surface bring me immense joy. During the pandemic, I took this passion a step further and opened an Instagram account to share my artistic journey with a wider audience.
Some examples of the artwork Savita has created!
How would you describe the culture in your department?
The atmosphere within my team is incredibly supportive, with each member readily offering assistance and encouragement. I am grateful for the daily opportunities to expand my knowledge and skills, as my colleagues share their expertise willingly. In addition to our work responsibilities, we also prioritize bonding and relaxation through weekly team events. These gatherings provide a chance to unwind, engage in friendly competition and strengthen our bond.
What do you like to do when you aren't working?
Outside of work, I love to paint, indulging in my passion for creativity and self-expression. I value leisure activities that bring joy and relaxation, such as reading, spending time in nature and engaging in fitness activities. I find balance in my life by pursuing activities that both stimulate my mind and nourish my soul.
What TV show or movie are you currently enjoying?
I am a big fan of binge-watching various shows on Netflix, particularly those that blend drama and humour. I am currently watching Manifest. However, my ultimate go-to series is the timeless classic Friends, which holds a special place in my heart. Whether I need a good laugh or simply seek some light-hearted entertainment, I always rely on Friends to lift my spirits.
If you had to host a dinner party for FISPAN, what theme would you choose?
I would host a cultural-fusion themed party to celebrate the diverse backgrounds and talents within the company. This theme would blend elements from various cultures, reflecting the multicultural background of the team members and creating a unique and vibrant experience. The menu would feature fusion cuisine that combines flavors and ingredients from different traditions. Moreover, it would be a fun and memorable way to bring the FISPAN team together and celebrate their shared values of inclusivity and collaboration.